Frequently Asked Questions
Here are the answers to some of our most commonly asked questions. If you can't find what you're looking for, please contact us at info@wytchbytch.com.au and we'll be happy to help you out.
What materials do you use?
Our pieces are crafted from either 925 sterling silver with gold plating or stainless steel with PVD gold plating.
Both options are chosen for their quality, durability, and hypo-allergenic nature. We only use lead and nickel free sterling silver.
We never use copper or brass - irritated/green skin? No thanks.
What is PVD plating?
PVD (Physical Vapor Deposition) gold plating is a modern, high-tech process that applies a thin layer of gold to jewellery using a vacuum coating method.
Unlike traditional gold plating, PVD creates a more durable, corrosion-resistant finish that’s much less likely to tarnish or fade over time. This makes PVD gold-plated jewellery a great choice for everyday wear, offering a beautiful, long-lasting shine with minimal maintenance.
Is your jewellery waterproof?
Our stainless steel with PVD gold plating jewellery is waterproof - perfect for everyday wear. You can wear these pieces in the shower, pool or ocean and they won't tarnish.
We recommend keeping our sterling silver pieces away from water, lotions, and perfumes to preserve the finish, and prolong the lifespan.
Can I wear your jewellery every day?
You sure can!
Our stainless steel pieces are designed for daily wear. They are waterproof and sweatproof, you can keep them on all day, every day and they won't tarnish or fade in colour.
For sterling silver pieces, we suggest treating them with care to keep them looking their best for as long as possible. You can still wear them every day, but take them off for hitting the gym, pool or beach. We also recommend taking off rings and bracelets when washing dishes or using cleaning products.
How do I care for my jewellery?
To keep your jewellery looking its best, store each piece separately in the pouch they came in when not in use.
Sterling silver can naturally tarnish over time, so we recommend polishing it regularly with a soft cloth and avoiding contact with water, perfumes, and lotions.
Stainless steel is more resistant to tarnishing and scratches, making it ideal for everyday wear—just clean it occasionally with a mild soap and water solution, then dry thoroughly.
With a little care, your pieces will stay beautiful for years to come.
What shipping options are available?
We are pleased to offer free shipping to all orders in Australia. We also offer an option to upgrade to express shipping for just $5.
All our orders are shipped using AusPost.
We aim to dispatch all orders within 2 business days. Please note that during promotional periods and holidays, our order processing time may be delayed.
Do you ship internationally?
At this stage, we only offer domestic shipping in Australia. All our orders are shipped from the Great Ocean Road, Victoria.
We are in the process of setting up international shipping. If you are based internationally and wanting to make an order, please contact us at info@wytchbytch.com.au for more information.
What’s your return policy?
You have 30 days from receiving your order to request a return. Items must be unused, in original packaging, and we don’t accept returns on sale items or gift cards. Visit our Returns page for more info.
My item arrived damaged—what do I do?
We’re so sorry! Please email us at info@wytchbytch.com with your order number and a photo of the damaged item. We’ll sort it out ASAP.
Do you offer wholesale?
Absolutely! Please send your enquiry to info@wytchbytch.com.au.
Do you offer gift wrapping?
While we don’t offer gift wrapping at the moment, every order comes in our signature WytchBytch packaging—ready to gift straight away.
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